The performance review process is a long established tried and tested method for recording performance, monitoring and helping with career growth and for accessing end of year bonuses, based on performance and goal completion.
With an increasing workforce that runs into the tens of thousands it can prove hard to keep track of progression and ensure each employee is happy within their role. Network Rail commissioned us to run a Design and Iteration Sprint with them to design a new method that was would better fit their business, and would result in better employee wellbeing and enjoyment in their career.
In order to solve a problem like this it is important to get people from different roles, with different perspectives on the performance review process in one room. We had eight participants for this Design and Iteration Sprint, who all contributed to the creation of a new performance tool prototype.
Using a Design Sprint allows everyone to produce problems they perceive as holding them back, create solutions and work on a prototype. - without debate or influence; the group is then able to individually vote on the above and move ideas forwards for testing, in just 4 days.
The team spent the first four days with us and we interviewed them to understand their pain points with the current process, which we then reframed as HMWs (How Might We). The team voted on the issues that they saw as being their biggest; we also set a 6 month goal and asked questions about what could get in their way from achieving this.
Using the Design Sprint the team were able to pick the biggest problems, focus on overcoming barriers and produce solutions to address them. On day 3 we created a digital prototype for the team and got ready for user testing on day 4.