Network Rail is shifting to a Digital Factory approach, which emphasises collaborative ways of working, trying out new innovations with possibilities including the use of machine learning for timetables and relaying operational information on events, such as delays, to passengers in real time.
We started the 4-day Sprint by interviewing the team about their current processes and together came up with a myriad of opportunities and pain points.
The team then set themselves a 6 month goal and asked questions about what could get in their way which helped them come up with a host of potential solutions.
On day 2, the team decided on an end to end map for the new Digital Factory. This highlighted current gaps within the team and gave management a clear focus on which skill-set to hire next.